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“So what does everyone say they want? They want meetings. They want networking. They want epic parties. They want all of these cool things,” he said. The thing is: “They will pay for it.”
“What we’re looking to do is continue building upon this
year after year, using it for the greater good of the industry to
help exhibitors understand not only where they’re at,
but what should they be striving for?”
The needs, wants, and expectations of travelers, however, have shifted, and hospitality companies like Accor are shifting in turn to meet them through products and experiences that emphasize work-life balance, wellness, and sustainability.
“But somebody using AI will definitely take your job. So, as leaders, if you want to think about being innovative, being proactive, being ahead of this curve — absolutely start engaging with this technology.”